HankyBook customer support
If you have any questions or need help – just shout! We are always here to help.
Orders are usually shipped within 2 business days through the United States Postal Service.
For domestic orders, your order should arrive within 3-5 days from shipment. Please contact us if you would like for us to expedite your order.
For international orders, please allow 7-14 days for the shipment to arrive. International customs may cause delays in shipment. We ship international orders through the United States Postal Service, which cannot track packages past customs. If you would prefer us to use FedEx or UPS for your international order, please contact us. Note that these services, while they provide tracking, may be significantly more expensive.
We provide a delivery confirmation tracking number for your order. Orders are shipped without delivery signature requirements unless otherwise requested (additional fees apply). When a delivery confirmation/tracking number is provided, we are not responsible for lost or stolen packages if the carrier claims delivery. If you do not receive a package, in which delivery is confirmed by the carrier, we will help you to contact the carrier to try and resolve the issue but we are not liable for a lost package.
Please specify any special shipping instructions (Specific Carrier, Overnight Delivery , 2Day Delivery, Signature Requirement, Insurance, etc.) at the time your order is placed. Additional fees may apply.
We want you to be happy with your purchase. If the HankyBook does not meet your expectations and you want to return it then we will refund you your original purchase upon receipt of your returned HankyBook. You will be expected to pay for the return shipping. Please email us at [email protected], or contact us here, to let us know to expect your return and the reason for the return. If your HankyBook is damaged then send us an image and we can ship you a replacement.
We do not store your credit card information in any way, and never share your personal information. It is possible that the HankyBook company might use your personal information to contact you for purposes of clarifying an order, to get shipping information, or get feedback to better our product offerings. By making a purchase you are not enlisting for a mailing list. We respect and honor our customer’s privacy.