Cleaning, Care & Customer Support

How to keep your HankyBook spiffy clean

We see that your hunt for the best and most convenient reusable tissue alternative has led you to the HankyBook. Here are some basic best care practices for taking care of your HankyBook. Now you can get as much out of it as we do and help it last a long time.

HankyBooks do not require any special care. You just throw them in the wash with your laundry and on to the dryer (or handwash and air-dry – however you like) just like you would with any piece of clothing. No special tricks needed but if you want to keep your HankyBook in truly tip-top shape then here are three main Care Tips for a long-lasting HankyBook.

HankyBook - Cleaning, Care & Customer Support - Machine Machine

Tip #1 – Air it out

Help your HankyBook dry quickly, not get compacted, and stay tidy by shaking it out. To do this after each use, hold it by the sewn edge and snap your wrist a few times to align the pages.

Tip #2 – Pull pages apart before washing

For the best cleaning results, take a second or two to pull the pages apart just before washing – whatever works to keep the HankyBook pages from sticking together. If you’re more of a sloppy and forgetful owner, like me, don’t worry. The wash will take care of most of this “naturally” during the cycle.

Tip #3 – Wash it regularly

It is a good idea to wash your HankyBooks regularly. When they’re used and then left out for a long period of time, dirt tends to settle in. You don’t want that. Just keep it simple. If you don’t use your HankyBook that much, throw it in your laundry whenever your laundry cycle would call for you to wash your clothes anyway – it’ll keep it nice and clean, and the fabric actually gets softer as you wash it. If you do use it a lot – well, simple enough, wash it frequently (but try to wash it with full loads of laundry to conserve water and energy).

HankyBook customer support

If you have any questions or need help – just shout! We are always here to help.

HankyBook - Cleaning, Care & Customer Support - pexels photo 3761509

Shipping Policy

Orders are usually shipped within 2 business days through the United States Postal Service. For domestic orders, your order should arrive within 3-5 days from shipment. Please contact us if you would like us to expedite your order.

For international orders, please allow 7-14 days for the shipment to arrive. International customs may cause delays in shipment. We ship international orders through the United States Postal Service, which cannot track packages past customs. If you would prefer us to use FedEx or UPS for your international order, please contact us. Note that these services, while they provide tracking, may be significantly more expensive.

We provide a delivery confirmation tracking number for your order. Orders are shipped without delivery signature requirements unless otherwise requested (additional fees apply). When a delivery confirmation/tracking number is provided, we are not responsible for lost or stolen packages if the carrier claims delivery. If you do not receive a package, in which delivery is confirmed by the carrier, we will help you to contact the carrier to try and resolve the issue but we are not liable for a lost package.

Please specify any special shipping instructions (Specific Carrier, Overnight Delivery , 2Day Delivery, Signature Requirement, Insurance, etc.) at the time your order is placed. Additional fees may apply.

Return Policy

We want you to be happy with your purchase. If your HankyBook does not meet your expectations and you want to return it, we will refund your original purchase upon receipt of your returned HankyBook. You will be expected to pay for the return shipping. Please email us at [email protected] to let us know to expect your return and the reason for the return. If your HankyBook is damaged then send us an image and we will be more than happy to ship you a replacement.

Next Steps: Learn More

Pin It on Pinterest

Share This